Refund Policy
Last Updated: August 6, 2026
Thank you for choosing our Trading Academy. We are committed to providing high-quality educational content and a valuable learning experience.
Because our courses are digital products that provide immediate access to educational content, we follow the refund policy below.
1. Course Purchase & Digital Access
Once a course purchase is successfully completed, access to the course and its educational materials may be provided immediately.
Due to the digital nature of our courses, all purchases are generally non-refundable once course content has been accessed or viewed.
2. Eligibility for Refund
A refund may be considered in exceptional circumstances, such as:
Duplicate payment for the same course.
Payment was successfully deducted but course access was not provided due to a technical issue.
A technical error on our platform prevented you from accessing the purchased course and we are unable to resolve the issue.
Any other situation specifically approved by our support team.
Refund requests are evaluated on a case-by-case basis.
3. Non-Refundable Situations
Refunds generally will not be provided in the following situations:
You have accessed or viewed course content.
You have downloaded or accessed course materials.
You purchased a course by mistake.
You changed your mind after purchasing the course.
You no longer wish to learn the course material.
You did not complete the course.
You were unable to achieve a particular trading or financial result.
You did not have sufficient time to complete the course.
You purchased the course without reviewing its description, requirements, or included content.
4. Technical Issues
If you experience problems accessing your course, please contact our support team before requesting a refund.
We will first attempt to resolve issues such as:
Course access problems
Video playback problems
Login issues
Payment-related issues
Missing course materials
Other technical problems
If the issue cannot be resolved within a reasonable period, a refund may be considered.
5. Duplicate Payments
If you are charged more than once for the same course due to a payment or technical error, please contact us with the relevant transaction details.
After verification, the duplicate amount may be refunded to the original payment method.
6. How to Request a Refund
To request a refund, contact our support team through the Help Desk / Contact Support section of the website.
Please provide:
Full Name
Registered Email Address
Course Name
Order ID
Transaction/Payment ID
Date of Purchase
Reason for the refund request
Supporting screenshots or payment proof, if applicable
Providing complete information will help us process your request faster.
7. Refund Review
Once we receive your request, our team will review the purchase and the circumstances of the request.
We may verify:
Payment status
Course access status
Course viewing/activity records
Order details
Technical issues associated with your account
Submitting a refund request does not guarantee approval.
8. Refund Processing
If your refund is approved, it will generally be processed to the original payment method used for the purchase.
The time required for the amount to appear in your account may depend on the payment provider, bank, or financial institution.
9. Trading & Financial Disclaimer
Our courses are provided for educational and informational purposes only.
We do not guarantee profits, returns, income, or any specific trading results. Trading and investing involve financial risk, and individual results may vary depending on knowledge, experience, market conditions, risk management, and other factors.
Therefore, inability to generate profits or losses resulting from trading activities is not considered a valid reason for a course refund.
10. Policy Changes
We reserve the right to modify or update this Refund Policy when necessary.
Any changes will be published on this page with an updated “Last Updated” date.
11. Contact Support
If you have any questions regarding this Refund Policy or believe you are eligible for a refund, please contact us through our Help Desk → Contact Support section.
We will review your request and assist you as soon as possible.
By purchasing a course from our Trading Academy, you acknowledge that you have read and understood this Refund Policy.